IMPORTANT SAFETY WARNING: PRO Vibe Stem (Alloy) Recall Notice

Shimano Europe B.V. (“Shimano”), owner of the PRO brand has identified that the PRO Vibe Stem (Alloy), of certain batches, can develop cracks in particular conditions. Shimano is issuing a stop riding and recall notice on all PRO Vibe Stems (Alloy) sold since May 2020. The products affected by the recall are identifiable by the prominent silver ‘V’ branding on the faceplate of the stem and the forward-facing mounting bolts.

The affected products are:

PRSS0440 Vibe stem SB black           80mm / 31.8mm / -10 angle
PRSS0441 Vibe stem SB black            90mm / 31.8mm / -10 angle
PRSS0442 Vibe stem SB black           100mm / 31.8mm / -10 angle
PRSS0443 Vibe stem SB black           110mm / 31.8mm / -10 angle
PRSS0444 Vibe stem SB black           120mm / 31.8mm / -10 angle
PRSS0445 Vibe stem SB black           130mm / 31.8mm / -10 angle
PRSS0461 Vibe stem SB black            90mm / 31.8mm / -17 angle
PRSS0462 Vibe stem SB black           100mm / 31.8mm / -17 angle
PRSS0463 Vibe stem SB black           110mm / 31.8mm / -17 angle
PRSS0464 Vibe stem SB black           120mm / 31.8mm / -17 angle
PRSS0465 Vibe stem SB black           130mm / 31.8mm / -17 angle
PRSS0450 Vibe stem 1 1/4 SB black      80mm / 31.8mm / -10 angle
PRSS0451 Vibe stem 1 1/4 SB black      90mm / 31.8mm / -10 angle
PRSS0452 Vibe stem 1 1/4 SB black      100mm / 31.8mm / -10 angle
PRSS0453 Vibe stem 1 1/4 SB black      110mm / 31.8mm / -10 angle
PRSS0454 Vibe stem 1 1/4 SB black      120mm / 31.8mm / -10 angle
PRSS0455 Vibe stem 1 1/4 SB black      130mm / 31.8mm / -10 angle
PRSS0471 Vibe stem 1 1/4 SB black       90mm / 31.8mm / -17 angle
PRSS0472 Vibe stem 1 1/4 SB black      100mm / 31.8mm / -17 angle
PRSS0473 Vibe stem 1 1/4 SB black      110mm / 31.8mm / -17 angle
PRSS0474 Vibe stem 1 1/4 SB black      120mm / 31.8mm / -17 angle
PRSS0475 Vibe stem 1 1/4 SB black      130mm / 31.8mm / -17 angle

HAZARD

Corrosion can lead to cracks forming in the clamping area of the fork steerer tube (as highlighted in Figure 2).

If the crack is not detected by the user in time, it could grow until a complete separation of the stem. If this happens while riding, the user could lose control of the bicycle and fall, posing a risk of injury to the user in a crash.

WHAT TO DO

Our records show that you have purchased an affected stem, please stop riding your bike and follow the procedure below to identify if the stem on your bicycle is affected by this recall.

Step 1: Was the stem purchased in or after May 2020?

• No: The stem is not affected, and you can continue to use it
• Yes: Proceed to step 2

Step 2: Does the stem have AL7075 marking on the underside?

• No: The stem is affected, please contact your dealer for a replacement or refund
• Yes: Proceed to step 3a

Step 3a: Remove the handlebar and proceed to step 3b

Step 3b: Does the stem have one of the following codes on the left-hand side (FF, FI, FC, FG, FA, EF, EK, EE, ED, EH)? 

• No: The stem is not affected, and you can continue to use it
• Yes: The stem is affected, please contact your dealer for a replacement or refund

REMEDY

If you are in possession of an affected stem, stop using it. Please contact the dealer from whom you purchased the product originally and return the affected product to them. Dealers have been authorized to provide a replacement stem (depending on availability) or offer a refund for the recalled product.

For questions about this recall, please contact us by email at provibe_recall@shimano-eu.com.

For question about this recall from consumers based in Australia, please contact us by e-mail at pro_recall@shimano.com.au.

Shimano would like to reiterate the company’s commitment to rider safety and dedication to producing industry leading products. We sincerely apologize for failing to live up to these standards and for any inconvenience caused by the PRO Vibe Stem (Alloy) recall.

(Please note that no other PRO stems, including the Vibe Carbon Stem, are affected by this recall)